Graphic Designer

Terms of reference

I. Position Information

Position title

Position grade

Duty station

Graphic Designer


San José, Costa Rica (currently work from home).


Special Short Term (two months, up to six months).

Reports directly to

Regional Capacity Building Assistant

Vacancy-specific information

Estimated start date

July 19 th, 2020

II. Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM, under the Western Hemisphere Migration Program, has developed a platform to enhance online learning on migration related matters. IOM´s E-Campus is an online platform that offers three different e-learning modalities: self-paced courses, facilitated and bi-modal. The platform hosts free and open courses, and specialized courses offered on demand or under bi-modal modality.

Currently, IOM is developing a series of courses, in which the support of a graphic designer is required to assure quality standards.

Under the overall supervision of the E-Campus Coordinator and direct supervision of the Regional Capacity Building Assistant, the incumbent will be responsible for the following duties:

III. Responsibilities and Accountabilities

  • Design e-learning courses using Articulate 360 and other online course development tools (look and feel): design templates, characters, backgrounds, sets and icons.
  • Receive assignments from the senior e-learning designer and supervisor, design high quality products following script indications and meet timelines on deliverable.
  • Edit existing e-learning courses
  • Design creative visual elements consistent with IOM and Program Brand Guidelines.
  • Support regular production and publishing of infographics, snapshots, dashboards, sitreps, factsheets, brochures, banners and posters that need high creativity skills in coordination with program units.
  • Performs any other duties as assigned by the immediate supervisor.


IV. Required Qualifications and Experience


  • Technical or professional degree in graphic design or publicity from an accredited academic institution (or under development, for internship applicants).
  • Knowledge in Migration Studies could be considered as an advantage.



  • Excellent command of Adobe Creative Cloud especially InDesign, Photoshop, and Illustrator.
  • Basic knowledge of Microsoft Office (Word, PowerPoint, Excel, and familiarity with Publisher) and Office 365 (Sharepoint, OneDrive and Teams).   
  • Strong interpersonal and intercultural skills with proven ability to work effectively and harmoniously with a team of colleagues.
  • Experience in the development and/or design of virtual courses and with the Articulate 360 tool will be considered an advantage.
  • Mature individual, able to work independently under pressure, able to maintain accuracy, paying attention to details, meeting deadlines and working with minimal supervision.


V. Languages

Required (specify the required knowledge)


Spanish (fluent)

English (working knowledge)     

Other IOM official language

VI. Competencies


The incumbent is expected to demonstrate the following competencies:


  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.




  • Establishes strong relationships with colleagues and partners; relates well to people at all levels.
  • Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
  • Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
  • Coordinates own work with that of the team to meet agreed priorities and deadlines.


Delivering results:

  • Produces quality results and provides quality services to clients.
  • Meets goals and timelines for delivery of products or services.
  • Manages time and resources efficiently, monitoring progress and adjusting as necessary.
  • Shows understanding of own role and responsibilities in relation to expected results.

Managing and sharing knowledge:

  • Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
  • Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
  • Puts new learning into practice and draws on diverse sources of ideas and inspiration.
  • Contributes to the identification of improvements to work processes and assists in implementing them.


  • Accepts personal responsibility for quality and timeliness of work.
  • Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
  • Operates in compliance with organizational regulations and rules.
  • Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.


  • Presents information using language and sequence of ideas that is easy for recipients to understand.
  • Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
  • Listens carefully and genuinely to the views and positions of others; acts on received information.
  • Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.


El/la candidato/a deberá enviar su CV, con tres referencias laborales (nombre, cargo, teléfono y correo electrónico), junto con una carta de motivación de máximo una página de extensión, al correo: haciendo referencia a la vacante: SVN-2020-20 Graphic Designer


Lugar de trabajo: 
San Jose, Costa Rica
Fecha de cierre: 
Miércoles, Julio 8, 2020